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FAQs

Shipping FAQs

We can ship to PO Boxes via Canada Post, however the shipping option chosen must include order tracking. If the option chosen doesn’t include tracking, we are not responsible should the shipment not reach its destination.

Please include a physical street address or highway number when you place your order to ensure it arrives at its proper destination.

Items over 30kg cannot be delivered to PO boxes. They will only be available for pick up at the local courier pick up depot, and require a civic address.

We begin processing orders immediately, so your order needs to be canceled within one hour of being placed so we can try canceling it for you. You can cancel your order through “Orders” in your account or by emailing us at returns@hempsavetheworld.com. We will make every effort to honor your cancellation request! However, if your order is being processed we are unable to grant your cancellation request.

If your order has already been processed, you can request a refund anytime within 14 days of your order date and send it back to us (unless it is a Non-Returnable Item).

When you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to ship, we will send you another email containing your order’s shipping information.

Please note the shipping confirmation email does not necessarily mean the carrier has picked up your package.

You can track your order via the appropriate carriers’ tracking portal by inputting your order’s tracking number:

Canada Post

FedEx

United States Postal Service

Your tracking number can be found in:

  • The confirmation email you received when your order was shipped
  • Your account in order details

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier (either Canada Post, FedEx , or United States Postal Service – depending on the shipping method selected) and address the issue directly with them.

Hemp Save The World does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Please note orders sent by United States Postal Service First Class Mail cannot be tracked. If you want to be able to track your package, please choose Priority Mail International.

Canada Post

If you are not home to receive your order, Canada Post will leave you a note with an address to the closest Postal Outlet where you can pick up your package along with a date/time it can be picked up. You’ll need to bring your government photo ID in order to verify your identification.

If you believe your order may have been lost, first try tracking your order (see above). Next, contact our Customer Service team at orders@hempsavetheworld.com.

If you’re eligible, we will start an inquiry with the applicable carrier on your behalf. We will need to do this for you, as Canada Post will not accept your claim.

Claims must be made no later than 30 days after your order was shipped.

Your order may have been ‘Returned To Sender’ because:

  • The ‘deliver to’ address was entered incorrectly when the order was placed
  • There were multiple unsuccessful delivery attempts
  • The package was not retrieved from the post office within the specified time limit

We will automatically issue you a refund within 5-7 business days of our receipt of the package.

Please note: We can’t reverse the ‘Return To Sender’ process. Unfortunately you’ll need to re-order the desired product.

Hemp Save The World currently only ships to Canadian addresses.

Some of the products we offer originate outside your country. It usually takes 3-14 business days for these items to arrive, however, in some instances, delivery may be delayed depending on your country’s customs.

Hemp Save The World is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Some products we offer only contain English. These English-only products cannot be shipped to Quebec, since this is not in compliance with Quebec language legislation. However, customers residing in Quebec may still purchase these products and have them shipped to a province outside of Quebec.

Returns & Exchanges FAQs

We offer exchanges on gifted items so long as the item was marked as a gift during purchase. However, it cannot be returned if it is a Non-Returnable Item. Please contact us at returns@hempsavetheworld.com to return your item. If you can provide the email address, first and last name, or last name and postal code of the individual who gifted the item to you, we can get your return started.

The gifted item to be returned must be in its original condition (see Return Approval & Item Condition) and accompanied by the original receipt.

Once we receive your return, we will provide you an E-Gift Card for the value of your return. The E-Gift Card may be used toward the purchase of any available item from Hemp Save The World.

We will gladly provide exchanges on items where the size you ordered doesn’t fit. However, we only offer refunds on items that were incorrect, defective, or damaged upon arrival. We do not offer refunds due to change of mind.

The process can take up to 2-3 weeks. If you have not received a refund/replacement item after that time, please contact our Customer Service team at returns@hempsavetheworld.com and include your RMA number.

If it’s been more than 2-3 weeks and you still haven’t received a refund, please try the following:

  1. Check your bank account again.
  2. Contact your credit card company. It may a few days before your refund is officially posted.
  3. Contact your bank. Processing a refund often takes a few days before it is posted.

After you’ve tried the above steps, and you still have not received your refund, please contact us at returns@hempsavetheworld.com.

Did we miss something?

Can’t find the answer to your question in our FAQs above?
We want to hear from you! We’d love to help!

MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL THAT STATES I RECEIVED A REFUND. WHAT DOES THIS MEAN?

One or more of your items may have sold out since your order was processed. But don’t worry, #NovaBabe! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

OOPS! I WAS SO EXCITED TO PLACE MY ORDER THAT I FORGOT TO USE MY CODE.

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

MY PURCHASE IS OVER $75… WHY HASN’T THE SHIPPING CHARGE BEEN WAIVED?

Free shipping for orders over $75 (subtotal) applies to U.S. Domestic, and Canada shipments (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $75. U.K and International Orders over $125 (subtotal) also qualify for free shipping.

When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

WHAT IF MY CREDIT CARD IS DECLINED?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

If you do not receive an email from Fashion Nova within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Fashion Nova account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing info@fashionnova.com or by clicking here.

I PLACED AN ORDER, BUT HAVEN’T SEEN ANY MOVEMENT FROM FASHION NOVA. WHAT’S GOING ON?

Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

WHY WAS MY ORDER CANCELLED?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

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