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Returns At A Glance

At Hemp Save The World, we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return or exchange your merchandise within 14 days of placing your order (some conditions apply). We want to make your shopping experience the best it can be. That’s why we’ve made exchanges free and easy! Please see our full Returns & Exchanges Policy for more information on returns, exchanges, and refunds.

Please note some items may be non-returnable, non-refundable, or non-exchangeable due to the nature of the product or our suppliers’ return policy.

How to Return an Item

  1. Within 14 days of purchase, you can request an exchange or refund through “Orders” in your account or by contacting us at returns@hempsavetheworld.com (Please see Non-Returnable Items)
  2. If approved, a return shipping label will be sent to you via email. Print the return label and authorization.
  3. Re-pack the item, along with authorization, into the original shipping box that the order arrived in.
  4. Attach the return label onto the original shipping box. Be sure shipping details from the original shipment are not visible (removed, covered, or scribbled out) or else the package will be returned to you.
  5. Drop package in a mailbox or at your local post office.
  6. Please allow 3-4 days processing time once your item(s) have arrived back to us. The items will be inspected and accepted if they meet our conditions listed in our Returns & Exchanges Policy.
  7. Once processed, you will receive an email with the details of the exchange or refund.

How To Start The Process

Please see Exchanges and Non-Returnable Items. If an item you ordered does not fit, you may exchange it for a different size or different product. Only one exchange may be processed per each item on an order.

Have an account:

  1. Go to “Orders” in your account.
  2. Click the “Exchange” button next to the order containing the item you wish to exchange.
  3. Select the product you would like to exchange.
  4. Either select a different variation of the product, or select a completely different product.
  5. Select the reason subject and enter a reason description.
  6. Click Submit Request.

Do not have an account:

  1. Click on the Refund/Exchange Form link.
  2. Enter your Order ID and email address you used to place the order, then click Submit.
  3. Select the product you would like to exchange.
  4. Click the Exchange Product button below the order details.
  5. Either select a different variation of the product, or select a completely different product.
  6. Select the reason subject and enter a reason description.
  7. Click Submit Request.

We only offer refunds on items that were incorrect, defective, or damaged upon arrival. We do not offer refunds due to change of mind.

If you received an incorrect item, the item is defective, or the item was damaged during the shipping process, please emailing us right away at returns@hempsavetheworld.com. Please include a description and pictures of the item, and a copy of your order receipt in the email.

Please see Canceling An Order. If you have an account on our site, you can cancel your order through “Orders” in your account. If you do not have an account on our site, you can cancel your order by emailing us at returns@hempsavetheworld.com

  1. Go to “Orders” in your account.
  2. Click the “Cancel Order” button next to the order you wish to cancel.

Policy summary

What items are eligible to be returned or exchanged? Items must be in the same condition that you received it and be accompanied with a receipt or proof of purchase (invoice). Items which are incorrect, defective, or damaged may be returned at any time. Please see Non-Returnable Items
Are there limitations on returning specific merchandise? Perishable items, some health and personal care items, swimwear, undergarments, gift cards, discounted and promotional items (including final sale items) may not be returned and are non-refundable. Please see Non-Returnable Items
Who pays for return shipping? Return shipping is paid by yourself and is non-refundable. The cost for return shipping will be reimbursed for incorrect or defective items. Please see Return Shipping.
Is the shipping fee charged for exchanges? Exchanges are free! (first exchange only per item; see exceptions). Please see our Returns & Exchanges Policy.
How long do I have to return or exchange an item I bought online? Within 14 days of purchase. Refunds or exchanges are not offered if more than 14 days have past since your purchase. Please see Time Frame.
How can I receive a refund for my order? Refunds require proof of purchase: the invoice mailed to you or the original credit card used for the purchase. Please see Refunds.
Are there any additional fees? Returned items may be subject to a 5%-15% restocking fee, which will be deducted from the refund amount.
I received an item as a gift. How can I receive a refund? Gifts must be returned along with the gift receipt (invoice). Gift returns will receive store credit in the form of an E-Gift Card for the amount of the purchase price. Please see Gifts.
Extended holiday returns policyItems purchased online or in stores between Nov 1st and Dec 24th may be returned by Jan 15th, or 45 days after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required (invoice).
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