Shipping Policy

Contents

Shipping Options

Our goal is to offer you the best shipping options, no matter where you live in Canada. We currently only ship products to addresses is Canada.

METHODCOSTTENTATIVE TIME
Standard Canadian Shipping$101-10 Business Days
Free Canadian Shipping Over $100.00FREE1-10 Business Days

*does not include standard processing time of up to 72 hours (excluding Saturdays, Sundays, and Holidays)

METHODCOSTTENTATIVE TIME
Expedited Canadian Shipping 2-10 Business Days
Standard Canadian Shipping$102-13 Business Days
Free Canadian Shipping Over $100.00FREE2-13 Business Days

Canada Post Delivery Options

  • Regular Parcel: Economical ground delivery service. Tracking and delivery status can be checked online.

Please note: Canada Post delivery services may vary by location and may require pickup of product(s) at a local Canada Post retail outlet.

Canada Post Delivery Options

  • Expedited Parcel: Fast, cost-effective ground shipping. Tracking and delivery status can be checked online, and orders have on-time guarantees. Liability coverage included (up to $100)
  • Regular Parcel: Economical ground delivery service. Tracking and delivery status can be checked online.

Please note: Canada Post delivery services may vary by location and may require pickup of product(s) at a local Canada Post retail outlet.

 

United States Postal Service Delivery Options

  • Priority Mail International: Reliable and affordable international delivery. Orders may be tracked by USPS Tracking. Includes up to $200 insurance for merchandise for loss or damage.
  • First-Class Package International Service: Economical way to send small packages. Includes Electronic USPS Delivery Confirmation International.

Please note: USPS handles delivery up to customs, after which Canada Post completes the delivery. Canada Post delivery services may vary by location and may require pickup of product(s) at a local Canada Post retail outlet.

Time Frame

The table below provides you with a tentative estimate of how long it will take your order to arrive at its final destination:

Processing Time

Shipping Time

Total Time
1-3 Business Days1-10 Business Days2-13 Business Days

*Excluding Saturdays, Sundays, and Holidays

The time frame for order delivery is comprised of two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to respective manufacturer(s) for dispatch within 24 hours after the order is placed. The manufacturer then processes the order within 48 hours. In total, processing takes 1–3 business days.
  • Shipping time: As we source our products from various suppliers across Canada and the US, shipping times will vary based on the products ordered and the shipping option you selected. In general, after processing and leaving the warehouse, items usually take between 1-10 business days to arrive at their destination but may take longer from time to time.

Total time: You can expect to receive your order within 2-13 business days from the date that you placed the order depending on the shipping method selected and final destination of the order. This is just an estimate, and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

FREE Shipping

Free shipping applies to all orders over $100 (before taxes, fees, and discounts) that are shipped through Standard Canadian Shipping. If your order qualifies, you will see a Free Shipping option in your Shopping Cart prior to checkout. Be sure to select this option prior to checkout.

Items or locations that require air delivery do not qualify for free shipping. Free shipping is not available in the following areas:

  • Yukon, Canada
  • Northwest Territories, Canada
  • Nunavut, Canada

* Extra shipping charges may apply when shipping is required to remote areas of Canada that may only be serviced by air delivery. In these cases, we would contact you to confirm whether you’d like to pay the additional fees or cancel your order. Your order will automatically be cancelled if you don’t respond within 48 hours.

Complete Address

We currently only ship products to addresses is Canada. To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information provided to us. If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.

Shipping fees are non-refundable. If you refuse any shipments from Hemp Save The World, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We can ship to PO Boxes via Canada Post, however the shipping option chosen must include order tracking. If the option chosen doesn’t include tracking, we are not responsible should the shipment not reach its destination.

Order Tracking

You can track your order via the appropriate carriers’ tracking portal by inputting your order’s tracking number:

Your tracking number can be found in:

  • The confirmation email you received when your order was shipped
  • Your account in order details

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier (either Canada Post, FedEx , or United States Postal Service – depending on the shipping method selected) and address the issue directly with them.

Hemp Save The World does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Please note orders sent by United States Postal Service First Class Mail cannot be tracked. If you want to be able to track your package, please choose Priority Mail International.

Out-of-Stock Items

If your order includes multiple items and one (or more) of the items are out of stock, we will ship the available items in your order and issue you an E-Gift Card for the item(s) not in stock.

Reserved Rights Regarding Shipping

Hemp Save The World reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
  • An irregular or excessive returns history involving multiple returns of similar products; or,
  • Potential fraudulent or criminal activity.

Similarly, Hemp Save The World reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above. Individuals or organizations which exhibit these behaviours may be given a lifetime ban and will not be allowed to shop at Hemp Save The World in the future.

Canceling Orders

We begin processing orders immediately, so your order needs to be canceled within one hour of being placed so we can try canceling it for you. You can cancel your order through “Orders” in your account or by emailing us at returns@hempsavetheworld.com. We will make every effort to honor your cancellation request! However, if your order is being processed we are unable to grant your cancellation request.

If your order has already been processed, you can request a refund anytime within 14 days of your order date and send it back to us (unless it is a Non-Returnable Item).

Return Shipping

Please see our Returns & Exchanges Policy for details on return shipping.

Shipping FAQs

We can ship to PO Boxes via Canada Post, however the shipping option chosen must include order tracking. If the option chosen doesn’t include tracking, we are not responsible should the shipment not reach its destination.

Please include a physical street address or highway number when you place your order to ensure it arrives at its proper destination.

Items over 30kg cannot be delivered to PO boxes. They will only be available for pick up at the local courier pick up depot, and require a civic address.

We begin processing orders immediately, so your order needs to be canceled within one hour of being placed so we can try canceling it for you. You can cancel your order through “Orders” in your account or by emailing us at returns@hempsavetheworld.com. We will make every effort to honor your cancellation request! However, if your order is being processed we are unable to grant your cancellation request.

If your order has already been processed, you can request a refund anytime within 14 days of your order date and send it back to us (unless it is a Non-Returnable Item).

When you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to ship, we will send you another email containing your order’s shipping information.

Please note the shipping confirmation email does not necessarily mean the carrier has picked up your package.

You can track your order via the appropriate carriers’ tracking portal by inputting your order’s tracking number:

Canada Post

FedEx

United States Postal Service

Your tracking number can be found in:

  • The confirmation email you received when your order was shipped
  • Your account in order details

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier (either Canada Post, FedEx , or United States Postal Service – depending on the shipping method selected) and address the issue directly with them.

Hemp Save The World does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Please note orders sent by United States Postal Service First Class Mail cannot be tracked. If you want to be able to track your package, please choose Priority Mail International.

Canada Post

If you are not home to receive your order, Canada Post will leave you a note with an address to the closest Postal Outlet where you can pick up your package along with a date/time it can be picked up. You’ll need to bring your government photo ID in order to verify your identification.

If you believe your order may have been lost, first try tracking your order (see above). Next, contact our Customer Service team at orders@hempsavetheworld.com.

If you’re eligible, we will start an inquiry with the applicable carrier on your behalf. We will need to do this for you, as Canada Post will not accept your claim.

Claims must be made no later than 30 days after your order was shipped.

Your order may have been ‘Returned To Sender’ because:

  • The ‘deliver to’ address was entered incorrectly when the order was placed
  • There were multiple unsuccessful delivery attempts
  • The package was not retrieved from the post office within the specified time limit

We will automatically issue you a refund within 5-7 business days of our receipt of the package.

Please note: We can’t reverse the ‘Return To Sender’ process. Unfortunately you’ll need to re-order the desired product.

Hemp Save The World currently only ships to Canadian addresses.

Some of the products we offer originate outside your country. It usually takes 3-14 business days for these items to arrive, however, in some instances, delivery may be delayed depending on your country’s customs.

Hemp Save The World is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Some products we offer only contain English. These English-only products cannot be shipped to Quebec, since this is not in compliance with Quebec language legislation. However, customers residing in Quebec may still purchase these products and have them shipped to a province outside of Quebec.

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