Customer Help

Welcome to the Hemp Save The World marketplace!

To create a customer account, go to our Login/Registration page.

To create a Vendor account, learn more about selling with us on our Sell With Us page, then choose your plan.

No, we do not store your credit card information. All transactions are processed by Stripe; our payment processor. See Stripe’s Consumer Terms of Service.

If you have questions about a specific product or service, please reach out to the Vendor directly.

If the Vendor is unresponsive or if there is a conflict with the Vendor, please reach out to us and we will attempt to remedy the situation.

Each Vendor will have their own return and exchange policies. You may find their policies in their respective store, or you may contact the Vendor directly.

The delivery time of your order depends on the Vendor(s) of your items. Orders split between multiple Vendor will have different delivery times. Please contact them directly for any questions regarding delivery.

You may find order information, including tracking information, in your account.

My Account > Orders

You may track your order via the appropriate carriers’ tracking portal by inputting your order’s tracking number.

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier and address the issue directly with them.

Hemp Save The World and its Vendors do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

You may change your shipping address in your account settings.

My Account > Addresses

If you entered an incorrect shipping address, please contact the respective Vendor(s) immediately so they may try to redirect your shipment.

Each Vendor determines which country they ship their products to. Please reach out to the respective Vendor for more information.

Some products offered by our Vendors only contain English. These English-only products cannot be shipped to Quebec, since this is not in compliance with Quebec language legislation. However, customers residing in Quebec may still purchase these products and have them shipped to a province outside of Quebec.

The number of packages you receive, and the shipping charges you pay for them, will depend on how many different Vendors you purchased from.

A single Vendor will attempt to consolidate all products purchased from them into a single package.

Orders are processed immediately, so your order needs to be canceled within one hour of being placed so Vendors have adequate time to cancel their fulfillment of the order. You can cancel your order through:

My Account > Orders

Alternatively, you may contact the Vendor(s) directly to cancel your order.

Our Vendors will make every effort to honor your cancellation request.

If your order has already been fulfilled, please communicate with the Vendor regarding their policies.