Customer Help

Each seller will have their own return and exchange policies. You may find their policies in their respective store, or you may contact the seller directly.

The delivery time of your order depends on the seller(s) of your items. Orders split between multiple sellers will have different delivery times. Please contact them directly for any questions regarding delivery.

You may find order information, including tracking information, in your account.

My Account > Orders

You may track your order via the appropriate carriers’ tracking portal by inputting your order’s tracking number.

If your tracking information states that your package was delivered but you have not received it, you must contact the delivery carrier and address the issue directly with them.

Hemp Save The World nor its Sellers do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

You may change your shipping address in your account settings.

My Account > Addresses

If you entered an incorrect shipping address, please contact the respective seller(s) immediately so they may try to redirect your shipment.

Each seller determines which country they ship their products to. Please reach out to the respective seller for more information.

Some products offered by our sellers only contain English. These English-only products cannot be shipped to Quebec, since this is not in compliance with Quebec language legislation. However, customers residing in Quebec may still purchase these products and have them shipped to a province outside of Quebec.

The number of packages you receive, and the shipping charges you pay for them, will depend on how many different sellers you purchased from.

A single seller will attempt to consolidate all products purchased from them into a single package.

We begin processing orders immediately, so your order needs to be canceled within one hour of being placed so we can try canceling it for you. You can cancel your order through “Orders” in your account or by contacting the seller(s) directly.

Our sellers will make every effort to honor your cancellation request.

If your order has already been processed, you can request a refund anytime within 14 days of your order date and send it back to the seller (unless it is a Non-Returnable Item).

If you have questions about a specific product or service, please reach out to the seller directly.

If the seller is unresponsive or if there is a conflict with the seller, please reach out to us and we will attempt to remedy the situation.

No, we do not store your credit card information. All transactions are processed through the payment gateway chosen at checkout.

We’re glad to have you join our marketplace!

To create a regular account, go to My Account > Login/Register.

To create a Seller account, learn more about selling with us by going to Sellers > Sell With Us, and choose your plan.