Table of Contents
Privacy Policy
Last Updated: XXX
1. The Scope of This Policy
Privacy and security of one’s personal information is very serious. The following is the Hemp Save The World (“we”; “our”; “us”) Privacy Policy, which governs how User information is collected, used, and shared when you visit or make a purchase from www.hempsavetheworld.com (the “Site”) and other products and/or services provided by Hemp Save The World (collectively referred to as our “Services”), including but not limited to our use of third-party services. Our Privacy Policy does not apply to the practices of Sellers or third-parties who may also collect, receive, or process data in connection with your use of our Services. Please take your time to read our privacy policy carefully so you fully understand. By accepting our Terms of Service, and by continuing to use our Services, you agree that we can collect and process your information in the ways set out in our Privacy Policy.
If you do not agree with our Privacy Policy or how we collect and process your personal information, you should not use our Services. We are not responsible for any User Content; any Seller’s terms of service, privacy policies, or business practices; or third-party websites, apps, or other services.
As outlined in our Terms of Service, you must be 18 years or older to use our Services. Children under 13 years of age are not permitted to use our Site or any of our Services. Minors between 13 and 17 years of age, inclusively, are only permitted to use our Services if done so under direct supervision of a parent or legal guardian through an account owned by the parent or legal guardian. You are responsible for any and all account activity conducted by a minor on your account.
We are the sole owners of the information collected through our Services. We do not knowingly sell any personal information collected or processed through the use of our Services – to do so without an individual’s explicit consent would be unethical.
2. Why We Collect Personal Information
We collect personal information for a variety of reasons: essential functionality of our Services, improving our Users’ experience, and for business and marketing purposes.
Essential Functionality
We collect some personal information to make sure the basics of our website work smoothly for you.
- Account Creation and Management: Just like you need an address to get mail, we need some info to set up and manage your account so you can use our services.
- Providing Services: To actually give you what you came here for – whether it’s letting you buy something, read content, or use a specific feature – we often need certain details.
- Communication: If you have a question, we need a way to get back to you! Your contact information lets us do that.
- Security and Fraud Prevention: To keep your account safe and protect everyone from bad actors, we collect some information to verify who you are and spot anything suspicious.
Improving User Experience
We also collect some information to make your experience on our website even better!
- Personalization: Imagine walking into a store where they already know what you like – that’s what we’re trying to do online. By understanding what you’re interested in, we can show you things that are more relevant to you.
- Analytics and Website Improvement: We look at how people use our website to figure out what’s working well and what we can make better. It’s like seeing which aisles in a store people visit the most so they can organize things better.
- Remembering Preferences: Have you ever set a language or kept items in your cart? We need to remember those things so you don’t have to do it every time you visit. It makes things easier and faster for you.
Business and Marketing Purposes
We also collect some information to help keep our website running and growing, and to make sure we’re following the rules.
- Marketing and Advertising: We want to let people know what is offered! Knowing a little about what you’re interested in helps us show you relevant information about products or services, kind of like seeing ads for things you actually might like.
- Market Research: To make sure we’re offering things people actually want and need, we sometimes look at trends and general information. It helps us understand our audience better so we can improve what we do.
- Monetization: Like any business, we need to make money to keep the website running and populated with great content, products, or services. This involves sharing your personal information with our Sellers, or showing you ads.
- Legal and Regulatory Compliance: There are rules we have to follow, just like any business. We might need to collect certain information to meet legal requirements, like verifying your age or location for specific services.
3. What Personal Information We May Collect or Receive
We collect personal information from you directly, automatically when you use our services, and sometimes from other sources. We may combine information we have about you from multiple different sources. We use this information as described in this policy to get a better understanding. Throughout this policy, ‘Personal Information’ refers to any data that can directly or indirectly identify you, including details like your name, date of birth, email address, government IDs, billing and shipping information, bank details, as well as information about your device.
Information You Provide to Us
General Account Information
To use our services beyond just browsing, you’ll need to create an account. This requires you to provide your name and email address. The name you choose will be publicly visible and linked to your activity on our Services.
If you intend to make purchases, you’ll also need to submit your payment, billing, and shipping details. Payment and billing information will only be shared with our payment service providers who facilitate completion of the purchase transaction, such as processing credit card payments. Shipping information will only be shared with our Sellers who facilitate order fulfillment.
We will not disclose your billing and/or credit card information to other third-parties unless required by law or a court order, or unless disclosure is required to address an issue implicated by the financial transaction. For example, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.
Seller Account Information
If you apply to be a Seller, we will collect the information you provide in your application when you register, including your name, email address, phone number, and physical address. We also request additional information from you to confirm your identity and the legitimacy of your business, such as government issued photo identification, documents confirming your address, and your company’s registration documents. Submitting these documents to us will help us verify your store.
Your privacy is important: information submitted through the application process will not be publicly displayed and will only be used internally by Hemp Save The World and our service providers, unless we specify otherwise.
Communications, Ratings, and Feedback
When you communicate with us or one of our Sellers through our Services, we collect any information that you provide, including the contents of the messages or attachments you send. When you rate or provide feedback about Sellers or their Seller Offerings, we collect all of the information you provide.
We may contact Sellers to ask for more details about their store or Seller Offerings, and we may also contact buyers to ensure everyone is following our Terms, our Policies, and all applicable laws.
Information We Collect When You Use Our Services
We collect information that may personally identify you when you voluntarily use our Services to do one of the following:
- interact with our Services,
- create an account,
- place an order,
- interact with our Sellers,
- participate in a contest or sweepstakes,
- respond to a survey or communication, or
- engage with other features of our Site
Device Information
When you use our Site, we automatically collect and store information about your device and non-personal, or anonymous information. We refer to this automatically-collected information as “Device Information,” including:
- your IP address,
- your device and its technical capabilities,
- the web browser used,
- and information about some of the cookies that are installed on your device.
- the internet service provider you used to connect to our Site;
- the date and time you accessed our Site;
- what websites, advertisements, or search terms referred you to our Site; and
- how you interacted with our Site, web pages you visited, and products you viewed;
We use the aggregated information from all of our visitors to improve our Site, improve our Users’ experience and interaction with our Site, learn about our Site’s traffic, identify types of devices used, detect operational issues, and improve our Site’s overall security.
We may infer your geographic location based on your IP address or other information.
We work with a third party to facilitate live chat messages between Buyers and Sellers. While we use a third party to provide the communication service, we collect information about these communications, including the date and time, and the contents of the messages.
Persistent Identifiers
We, or third-party services, may use persistent identifiers such as cookies, log files, tags, or similar technologies to collect certain information about our users, and their interactions with our Site and online advertisements.
Cookies
Cookies are non-executable computer programs that are used to store certain information needed when browsing. They are placed on your device or computer and often include an anonymous unique identifier.
“WebSite cookies explained | Guardian Animations” by The Guardian is licensed under CC BY 3.0
We use cookies to improve your experience on our site. They enable us to provide you with improved services by helping us understand your preferences based on previous and current site activity. We also use cookies to help compile aggregate data about our Site’s traffic and users’ interactions on our site, so we can improve experiences and features on our Site in the future.
There are three types of cookies:
- Session cookies: these are mainly used to identify visits and keep items in your basket when shopping online. These cookies expire when the browser is closed.
- Permanent cookies: these are installed onto your device and remain in operation after you close the browser. They are used to remember your login details and password (optional) so you don’t have to type them in every time you use the Site.
- Third-party cookies: these are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics. They are often used by advertising companies. We do not use third-party cookies on our website.
You may choose to turn off all cookies through your browser settings. However, if you turn cookies off, some features and services may not function properly which may make your experience on our Site less efficient.
We do not respond to browser-based “do not track” signals.
In order to show you advertising for Hemp Save The World when you visit other sites, we may transmit non-personally identifiable site usage data to third parties. We use the following third-party cookies:
You may choose to turn off all cookies through your browser settings. However, if you turn cookies off, some features and services may not function properly which may make your experience on our Site less efficient.
We do not respond to browser-based “do not track” signals.
In order to show you advertising for Hemp Save The World when you visit other sites, we may transmit non-personally identifiable site usage data to third parties. We use the following third-party cookies: Google Marketing Platform, a unified advertising and analytics platform, Google Ads, an online advertising program, and Google AdSense, an ad serving platform, which are provided by Google Inc. (“Google”); and HubSpot, a software that provides customer relationship management, social media marketing, content management, lead generation, web analytics, search engine optimization, live chat, and customer support.
Google uses cookies to obtain information about our users’ access to and interaction with our Site. The cookies will normally be transferred to a Google server in the United States where it will be saved. Google will use this information to evaluate your use of the website and to generate reports. The IP address of your browser transferred by these cookies will not be shared with other Google files. See how Google uses cookies: https://policies.google.com/technologies/cookies
You can prevent the storage of cookies by adjusting your browser settings. In addition, if you wish to prevent the processing of your data generated by Google cookies, you can download and install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout?hl=en.
By accepting our privacy policy, you give Hemp Save The World and its operating partners (“Third Party”) permission to insert cookies. You further acknowledge that you may withdraw your consent at any time by changing your browser settings to block cookies.
Log Files
A log file is a plain text file automatically created and maintained by our web server. We use log files to record non-personally identifiable data about visitors to our Site.
Log files may contain information including, but not limited to, your IP address, Internet Service Provider (ISP), geographical location, web browser, device type, operating system, software version, and operating system.
Log files may also contain information about your use of the Site including, but not limited to, the date and time you visit the Site; the areas or pages of the Site that you visit; the amount of time you spend viewing or using the Site; the number of times you return to the Site; other click-stream or site usage data; emails that you open, forward, or click-through to our Site; advertising you click on; resources you loaded during each visit, such as images, JavaScript, or CSS files; and other sites that you may visit.
We use this data in website statistics software to analyze performance metrics and to help us improve your experience on our Site, such as user interface, customized recommendations, advertising, marketing, and access and usability of our Services.
Tags
Tags collect information about you and your behavior on our Site. A tag (a.k.a. pixel or web beacon) is a short snippet of code that executes when you visit certain pages on our Site or access certain resources, such as images, videos, JavaScript, or CSS files. We use tags to help us analyze and report users’ behavior on our Site.
Data from Our Sellers
We may also receive information about you from our Sellers, which could include things like your conversations with customer service, payment details, and how your deliveries were handled.
4. Your Access and Control Over Your Information
To change any personally identifiable information that you have shared with us, please access your account via the “My Account” section of our Site.
You can do the following at any time by contacting us via privacy@hempsavetheworld.com:
- opt-out of any future contact from us;
- see what data we have about you, if any;
- change any data we have about you;
- have us destroy any data we have about you;
- express concerns you have about our use of your data;
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
5. Security & Retention of Your Information
We implement a variety of security measures in an effort to reasonably maintain the safety of your Personal Information both online and offline.
Sensitive information you submit to us online is transmitted by Secure Socket Layer (SSL) technology which can be verified by a lock icon in the address bar and “https” at the beginning of our Site’s web address, https://www.hempsavetheworld.com.
When you access your Personal Information or place orders, we offer the use of a secure server. Your Personal Information is encrypted and contained behind secured networks, and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Only those who need the information to perform a specific job (billing, customer service, order fulfillment, etc.) are provided your Personal Information.
The collection, use, retention, and any other processing of your information will be governed by Canadian law and further by the specific jurisdictions within Canada where that information is stored, unless otherwise specified.
6. How We May Use Your Personal Information
We will use information you affirmatively submit to us solely for the purpose for which it is submitted, such as process order and billing transactions, publish your customer review or comment, respond to your inquiry, handle your complaint, register your participation in events, and communicate with you when necessary.
We may publish aggregate data, however the aggregate data will not include any specific Personal Information you provided to us. We may contact individuals registering for events listed on our Site with information about other events or, if relevant, membership or sponsorship opportunities.
For Sellers, we may collect and use information about you in order to feature you in marketing and advocacy materials, and to feature you and your store on and off the Site, as provided for in our Terms of Service and Seller Policy.
Purchases
We use your information we collect from you to fulfill any purchases made through our Site. This includes sharing your payment information with our payment process service providers, and shipping information with our Sellers to fulfil your order.
Our Sellers may contact you regarding the status and/or delivery of any products or services that you may have purchased through our Site. If our Sellers have trouble processing an order, they’ll use this information to contact you.
Your information may also be used to communicate with you or screen any orders for potential risk or fraud.
Analytics & Site Optimization
We use Device Information that we collect from you to help us screen for potential risk and fraud (in particular, your IP address), to improve and optimize our Site, to measure performance of marketing and advertising campaigns, and to provide you with more relevant content and information on our Site and other sites.
We, or third-parties, may use persistent identifiers to understand how visitors use our Site so we may improve our Site and provide better services to you. These may also be used to enhance your online experience and provide you with customized site content and interest-based information on the Site, across third party sites, or through your mobile device.
We may transfer, or allow third-parties to collect, analytic information about your visit to our Site to help us improve our Site and better serve you when you visit us online in the future. Analytic information may include such identifiers as your browser type, IP address, referring site URL, referring advertisements, web pages you view, and links you click on while navigating within our Site.
Email Lists & Opt-out
Users of our Services who register an account or engage with our Site may be given a choice whether they would like to be included on our email list and receive email newsletters from us.
You will not receive these emails if you have not opted-in to receive email newsletters from us.
If you have opted-in to receive email newsletters from us, you may periodically receive communications including links to and information regarding Hemp Save The World, new products, services, sales, promotions, sweepstakes, contests, and other information that we believe you may find interesting.
If you would no longer like to receive email newsletters from us, you can unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails.
Surveys & Contests
From time-to-time we may request your participation in surveys or contests for research purposes. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate.
Information requested may include contact information (such as name and address), and demographic information (such as postal/zip code, gender, and age). Contact information will be used to notify the winners and award prizes.
Information gathered from surveys and contests will be used for measuring our Site’s performance and improving the use and satisfaction of our services.
Interest-based Advertisements & Marketing Communication
We may allow third-parties to collect and use information about your browsing activity on our Site in order to serve you more relevant advertisements based on your interests.
We adhere to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising, which provide consumers with notice and choice about interest-based advertising. On pages where we allow third-parties to collect data for interest-based ads, you will see the notice “Your Ad Choices” near the link to the Privacy Policy. When you receive an ad based on your interests, you will see the Advertising Option Icon in or near the advertisement to provide you with notice that the advertisement is tailored to your possible interests as inferred from your browsing activity.
To learn more about interest-based advertising, click here. You can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal or the Network Advertising Initiative opt-out page. You will still see advertisements, however they will not be based on subjects or products that the advertiser thinks may be of interest to you.
We may also use third-party analytics and advertising tools, or allow third-party companies to serve ads and/or automatically collect certain non-personal information from you when you interact with our Site, advertising, or social media. This may include, but is not limited to, click stream information, browser type, time and date, or subject of advertisements clicked or scrolled over.
These third-party tools or companies may use technology such as cookies, log files, or tags to collect such information. Third party contractors acting on our behalf are obligated to not disclose or use your information for other purposes.
As described above, we use your Personal Information to provide you with interest-based advertisements or marketing communications we believe may be of interest to you.
You can opt out of interest-based advertising by visiting the pages below. However, you will still see advertisements.
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/onweb#display_optout
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
7. Sharing with Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below.
The term “outside parties” does not include Hemp Save The World. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential.
We may share information about our visitors in aggregate or de-identified form with third-parties. Nothing in this Privacy Policy is intended to indicate a restriction of our use or sharing of aggregated or de-identified information in any way.
We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.
Inquiries, Complaints, and Reviews
If you have a complaint with one of our Sellers or one of their Seller Offerings, we advise you to contact the Seller directly.
By completing a complaint or review form, sending us a request or inquiry, or submitting comments you are authorizing us to forward your information along with the complaint to the relevant business (which may be outside of your country) to handle the complaint itself, or refer the complaint to another appropriate organization for handling.
Disclosure by Necessity
If required by law, we may access, preserve, and/or disclose your Personal Information. For example, to comply with a court order or subpoena or if we have a reasonable belief that action is necessary to:
- protect the personal safety or property of our users or the public,
- protect against misuse or unauthorized use of our Services,
- protect and defend our rights and property, or
- comply with the law or legal process.
If you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions.
We may share information where our records indicate an individual or organization may be engaged in fraudulent activity or other unfair or deceptive practices that we believe should be referred to a governmental agency or a private organization whose work is consistent with the Hemp Save The World mission.
We may share information with appropriate persons or governmental authorities, where your communication suggests possible harm to others.
As we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company, or be bought by another company. In such transactions, Personal Information may be among the transferred assets.
Your information may be stored and processed in any country in which we maintain facilities or conduct operations. By using our Site, your Personal Information may be transferred to a location outside of your country of use and/or residence.
When your account becomes inactive, your information may remain in our computers, electronic databases, and archives, and may not be reasonably capable of expungement. However, we will make every attempt to do so upon receiving your request.
8. Minors
Hemp Save The World is not intended or designed with the purpose of attracting any individuals under the age of 19. We do not knowingly collect or maintain any Personal Information from children under the age of 19.
9. Updates to This Policy
This Privacy Policy may be updated by us at any time and without notice in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the changes here and indicate the date of the changes at the top of the policy. Any changes will become effective 30 days after being posted on our Site unless circumstances require that a change is implemented immediately.
10. External Links
We may also include links to third-party websites on our Site in an attempt to provide you with increased value. These linked websites have separate and independent privacy policies. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.
We take no responsibility or liability for the content and/or activities contained on these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these linked third-party websites, including link functionality.
11. Social Plugins
We use Social Plugins from the Facebook social network, provided by Facebook Inc. (“Facebook”). When you open a Hemp Save The World page that includes one of these plugins, your browser establishes a direct connection to the Facebook server. The content of the plugin will be transferred directly to your browser and integrated into our Site.
Due to this integration, Facebook receives information about your visits to our website, even if you do not have a Facebook profile or are not connected to your profile. This information (including your IP address) will be transferred directly to the Facebook server in the United States. If you interact with the plugins, for example by clicking on the “like” button or comments on something, this information will also be transferred and saved on the Facebook server.
If you wish to prevent the transfer of your information to your Facebook profile, disconnect from your Facebook profile before visiting our website.
12. Contact Us
We are happy to answer any questions or concerns you have about our Terms of Service or any of our policies. We’ll reply to your inquiry as soon as possible.